FAQ
Frequently asked questions.
What file size limit is there?
Currently 50MB per upload. Need more? Contact us at [email protected].
Can I download files too, not just upload?
Yes. Use GET /api/download/:connectionId?path=/file.csv to pull files from your server through PushFTP's fixed IP.
What protocols are supported?
SFTP (SSH-based), FTP, and Amazon S3. All connections are encrypted.
What happens if a transfer fails?
You get a detailed error response with the reason, a failed transfer entry in your dashboard, and an email notification. No silent failures.
Is the fixed IP shared between customers?
Yes — all traffic goes through the same EU server (178.104.35.54). The IP never changes.
Do you store my files?
No. Files are forwarded immediately and never stored on PushFTP servers. We only keep transfer metadata (filename, size, status).
Where are your servers?
EU data center in Germany (Hetzner). All data stays in the EU.
Can I rename files during upload?
Yes. Use filename templates with tokens like {date}, {timestamp}, {uuid}. Example: report.csv → report-2026-03-31.csv.
Can I prevent overwriting existing files?
Yes. Set overwrite=false in your upload request. PushFTP will return 409 if the file already exists.
Does it work with Zapier, Make, and n8n?
Yes. Any tool that can send an HTTP request works. We have step-by-step guides for Zapier, Make, and n8n.
Do all plans get the fixed IP?
Yes. Every plan — including free — uses the same fixed IP. It's the core of the product.
How do I get support?
Email [email protected]. Business and Enterprise plans get priority response.